A: As indicated during the trial membership signup process, the 5-Day trial, when offered, gives you access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.
If cancelled, your trial membership will revert to a Free Regular membership, for which there are no monthly fees.
For additional questions or concerns, we welcome you to contact our customer support team at (toll-free) 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers.
A: The terms of the 5-day trial can be read prior to selecting the 5-day trial option which may be periodically offered during the signup process.
You may read the complete Terms and Conditions of our service at any time for additional details.
A: After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your Palmtreemedia account.
Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received.
If you still cannot find your membership cancellation email, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be happy to assist you.
A: You can find out your complete transaction history by calling support which is open 24 hours a day, 7 days a week at (toll-free) 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers.
A: If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter.
If you have cancelled your Premium membership you should not receive any additional monthly charges.
A: When you choose the 5 day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions, all trial memberships are automatically renewed as monthly Premium memberships with a recurring monthly fee unless cancelled within the 5-day trial period.
If you are dissatisfied with the service, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monthly Premium membership. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.
A: If you cancel your Premium membership, you may keep your Palmtreemedia account as a free Regular member. There are no monthly fees for a Regular membership.
A: You can change or update your credit card information at any time by accessing your account details inside the member’s area. Simply go ‘My Account’ and select ‘Change your payment method’. For additional assistance, we welcome you to contact our customer support at (toll-free) 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers.
A: Sometimes a $1.00 temporary authorization hold may be applied to your credit card / debit card after registration. The authorization procedure is required to ensure your card is valid. Typically, these holds are removed after 48-72 hrs.The full amount will immediately be credited back to your bank account or credit line. No permanent charges will be applied to your credit card for signing up as a regular member.
A: To reach one of our customer service representatives by phone or by email, please call us at (toll-free) 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers 24 hours a day, 7 days a week, or contact us at email@example.com.
A: For refund policy details, please call our number at (toll-free) 1-800-111-1111 for US and Canadian customers and 1-111-111-1111 for International customers, 24 hours a day, 7 days a week.
To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.
If you have experienced any of the following situations on, you may qualify for a refund.
· Technical Problems: we will issue a refund if technical issues prevent you from using the site.
· Compromised Security: accounts subject to fraudulent activity will be refunded.
· Billing Errors: accidental overcharges warrant a full refund.
· Not What You Expected: if our website doesn’t deliver the experience advertised, we will issue a refund.
We cannot issue partial refunds under any circumstances. Refund claims must be made within 60 days of a contested payment. If you wish to stop using our service, you are solely responsible for cancelling your account.
A: Palmtreemedia is a multimedia service. Currently we offer monthly subscription packages inclusive of movies, games, music and e-books.
A: We think one of the perks of using Palmtreemedia is how user-friendly it is. We've developed the Movie Player to make watching your favourite flicks as convenient as possible:
1) Log into Palmtreemedia with your username and password
2) Select the desired title from the Movies section
3) Click Watch
Note that faster internet connection speeds will ultimately contribute to a seamless streaming experience. We know not everyone is blessed with Google Fiber, so try to close other programs or apps that may be eating up your bandwidth.
If for some reason you're still experiencing issues, please contact us and we'll get you sorted in no time.
A: We think one of the perks of using Palmtreemedia is how user-friendly it is. We've developed the Music Player to make listening to your favourite tunes an experience:
1) Log into Palmtreemedia with your username and password
2) Select the desired title from the Music selection (pro tip: you can also sort by category, or search by your favourite artists' names, song titles, etc)
3) Click Play Album
You're stuck in traffic, on public transit, with nothing to help pass the time. We've been there, it isn't fun. But you know what is fun AND easy? Whipping out your mobile device and launching our trusty Book Reader.
1) Log into Palmtreemediawith your username and password
2) Select the desired title from the Books library
3) Click Read Book and get reading!
Ah, the Game Launcher. A completely different beast.
If playing from your mobile iOS and Android device, games will download straight onto your device, easy peasy. On PC or Mac however, you will need to download and install the Game Launcher. Once the installation is complete, downloaded games can be launched as desired. The installer can be found by logging into your Palmtreemedia account and clicking on any Games title. Click on Install to download and run the installer.
A: The Palmtreemedia games player, music player, video player and book-reader facilitate the access to and enjoyment of the media available on the website. They are already built in and accessible and do not require downloading or installation.
A: The Palmtreemedia games player, music player, video player and book reader are built in and will be accessible when you log into your account on any number of computers. However, you can access the service on up to 5 computers located at the same IP address (e.g. one household) at one time.
A: Once successfully logged into your account on any PC, you can access all the media available in the subscription catalogue.
A: Sometimes the system loses track of which machine you are on. If the game has been downloaded, simply click again on play/add to library. It will recognize you and give you access to the game without further downloading. Make sure to click on "download now" to access the game.
A: If you received an error (ex. Installation Failed; Download Interrupted; Error Downloading; Activation Errors: (599), (703), (771), (772), (805), (998)) or you're simply having trouble downloading or activating your PC game, there may be interfering software that is preventing the game from downloading and installing successfully. Please check your antivirus, firewall, and other related applications.
A: The in-game system requirements will vary with every game. Each game has its minimum system requirement displayed within its respected game page. Compare your system to the game's system requirements to ensure smooth game playing.
A: As long as you have an active account, and the PC has the Palmtreemedia Games Player installed, you can login and play over 1300+ games. Simply sign in with your username and password on a computer that has Internet access via broadband and the Palmtreemedia Games Player installed.
Note: You will not be able to access your previously saved games when switching computers, and will need to download your games on this remote computer again.
A: As long as you have an active account, you can login and read over 5600+ books. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and read books as many times as they want.
A: As long as you have an active account, you can login and listen to over 2400+ songs. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and listen to songs as many times as they want.
A: As long as you have an active account, you can login and watch over 2100+ movies. Simply sign in with your username and password on a computer that has Internet access via broadband. Subscribers can access and watch movies as many times as they want.
Primary No: 1-800-111-1111 (toll-free)
Secondary No: 1-111-111-1111